Refund policy

Returns

We don't accept returns, but if your product arrives damaged or has missing parts, let us know within 24 hours of delivery.

Refunds (if applicable)

If we can't replace your item, we'll offer a refund. Once we get and inspect the returned item, we'll email you to confirm that your refund is being processed. You should see the refund in your original payment method within 3-5 working days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please:

1. Check your bank account again.
2. Contact your credit card company; it might take some time to post.
3. Contact your bank; processing times can vary.

If you've done all this and still haven't received your refund, email us at hello@nivarah.com.

Exchanges

We only replace items if they're defective or damaged.